Support Tickets

Entity›Activity›Activity.SupportTicket

Support tickets represent customer support requests and issue tracking in your CRM. They can be linked to relationships and contacts, and progress through phases to track resolution status.

Use the Activity_SupportTicket endpoint to manage support tickets. Support tickets inherit all fields from Activity.

Endpoints

List Support Tickets

GET/v1/odata/Activity_SupportTicket

Single Support Ticket

GET/v1/odata/Activity_SupportTicket({id})

Create Support Ticket

POST/v1/odata/Activity_SupportTicket

Update Support Ticket

PUT/v1/odata/Activity_SupportTicket({id})

Delete Support Ticket

DELETE/v1/odata/Activity_SupportTicket({id})

Fields

Inherited Fields (from Activity)

See Activity Fields for all inherited fields.

Relationships

Relationship	Target Entity	Cardinality	Description
Relationship	Relationship	N:1	Linked relation (customer)
Contact	Relation.Person.Contact	N:1	Contact person
Phase	Datastore.Phase.ActivitySupportTicket	N:1	Ticket phase / status
LinkedActivities	Activity	1:N	Linked activities

Expanding Relationships

GET/v1/odata/Activity_SupportTicket({id})?$expand=Relationship

Navigating Relationships

GET/v1/odata/Activity_SupportTicket({id})/Relationship

Filtering Examples

GET/v1/odata/Activity_SupportTicket?$filter=contains(Subject, '{Subject}')&$top={top}

GET/v1/odata/Activity_SupportTicket?$filter=IsClosed eq {IsClosed}&$top={top}

GET/v1/odata/Activity_SupportTicket?$filter=CreationDate gt {CreationDate}&$top={top}